Return & Exchange Policy

At MYSH COLLECTION, we are committed to providing our customers with the highest level of quality and service. As all our outfits are carefully crafted and prepared, we do not offer returns or exchanges under normal circumstances.

If you receive a product with a manufacturing defect, quality issue, or significant workmanship fault, you must contact us within 15 days of receiving your order. Once your complaint is submitted, our Quality Assurance Team will review the issue and respond accordingly.

After assessment, MYSH COLLECTION may offer one of the following solutions:

• An exchange of the product.
• Store credit for future purchases, where a major manufacturing fault has been confirmed.

Policy Guidelines

• Any modifications to an order can only be requested within 24 hours of placing the order.
• Orders can only be cancelled within 24 hours of placement.
• Cancelled orders will be refunded in the form of store credit only.
• Alteration requests must be reported within 7 days of receiving the outfit.
• Orders are not eligible for refunds, chargebacks, or exchanges unless a manufacturing fault has been confirmed.
• Sale items are not eligible for exchange or return.